Refund & Returns Policy

Effective Date: 09 August 2025
Last Updated: 09 August 2025

Thank you for shopping with Digital Rafsan (https://digitalrafsan.com).
We sell digital products only. Since our products are not physical items, our refund and returns process is different from traditional eCommerce stores. Please read this policy carefully before making a purchase.

1. No Physical Returns

• All products sold on our website are digital downloads (e.g., software, templates, themes, Plugins).

• There is no requirement to return any physical goods, as no physical product is shipped.

2. All Sales Are Final

• Due to the nature of digital goods, all sales are final.

• Once a product is delivered, it cannot be “returned” in the traditional sense.

3. Eligible Refunds

We may offer a refund only under the following conditions:

• The product is defective or corrupted and cannot be used.

• You received the wrong product that you did not order.

• You were charged more than once for the same product (duplicate payment).

4. Non-Refundable Cases

Refunds will not be issued if:

• You change your mind after purchase.

• You do not have the required software, knowledge, or skills to use the product.

• The product was purchased by mistake.

• You claim the product did not meet your “expectations” without clear technical issues.

5. Requesting a Refund

If you believe you are eligible for a refund:

1. Contact us within 48 hours of purchase.

2. Provide your order number, product details, and proof of the issue.

3. Our support team will review your request and respond within 2–5 business days.

6. Refund Method

• Approved refunds will be credited within 10 days on the original payment method used during the purchase.

• Processing time may take 5–10 business days depending on your payment provider.

7. Chargebacks & Disputes

• Filing a payment dispute or chargeback without contacting us first may result in account suspension.

• We encourage customers to reach out to our support team before taking such steps.

8. Contact Us

For questions about our Refund & Returns Policy, contact us: